With customer satisfaction and expectations, as the unswerving pursuit of quality;
With advanced technology, scientific management and excellent services, as a guarantee of continuous quality improvement;
Service Tel: 020-8473 0287 or 138 2842 4997
Pre-sale and on-sale service commitments:
1. During the quotation process, the employees of each representative office are obliged to make the customer fully understand and understand the product model, technical indicators, performance, use occasions, safety precautions, etc. to ensure that the customer makes the correct choice before the contract is signed. After signing the contract, we will strictly abide by the quotation and contract stipulations, and provide timely and consistent quality products consistent with the model in the contract within the contract period. If the customer proposes a change of the product model before delivery, it will give active communication and cooperation to meet the reasonable requirements of the customer. For the order that cannot be changed, the customer will carefully confirm with the customer in writing before the contract is signed to reduce the Customers cause unnecessary troubles and losses.
2. All products will be entrusted by each logistics center to a third-party professional logistics company or courier company to reach the address agreed with the customer in the contract. Our quality service will be transmitted throughout the logistics process. If the customer is treated unfairly in the process of enjoying the logistics service, please directly contact the customer service engineer or customer relationship management center for your service for support and assistance, and will review regularly Service processes to avoid such phenomena.
3. Before the product is used, it will provide on-site technical support, training and demonstration according to the customer's written or EMAIL request, so that the relevant staff of the customer fully understand and understand the product functions, use methods and attention to safety matters. Our product quotations generally do not include on-site technical service fees. During the subsequent product use process, patient, friendly and enthusiastic technical support will be provided to reliably guarantee the safe use of the rooms and excellent operation.
After-sales service commitment:
Our company's product quality guarantee period is: 12 months from the date of shipment. During the warranty period, if there is a failure due to manufacturing quality, the company is responsible for free maintenance services. The company received the complaint information, and will contact the customer within 12 hours and put forward a handling opinion. Set up a professional after-sales maintenance team, within 24 hours in the Pearl River Delta region; service response within 72 hours outside the Pearl River Delta, to provide good operation for your products and provide strong protection! For on-site services caused by non-our company's manufacturing quality, our company will charge customers for technical service fees based on actual travel expenses and other expenses. For non-manufacturing quality problems or out-of-warranty damage, our company provides paid maintenance services.
Total Quality Commitment:
Whether it is for our website or for products or services, we are very happy to hear any comments from you and will give them full respect. Your comments, suggestions, opinions or feedback will be taken seriously and we will respond as quickly as we can. Sincere thanks for your browsing and reading, I wish you a happy life and work! Thank you! In addition to providing users with first-class quality products, we pay more attention to sincere and wholehearted service. According to the needs of users, we provide a full range of professional consultations on ventilation and ventilation; analyze the needs of users and the operating environment to design the product production and processing solutions that are most suitable for users; provide users with standardized and systematic professional technical training; popularize the knowledge of ventilation and environmental protection , And conduct actual machine demonstration, provide maintenance common sense consultation, provide one-stop services such as installation, commissioning; establish user use and maintenance files, provide professional consulting services for product updates, functional improvements; establish spare parts library to meet user maintenance The need for replacement parts. It is the wholehearted service of "Wan Fan" that has won the affirmation and support of many users. This is also the key to our stable foothold in the market.